Cancellation Policy

To the best of our ability, we will try to be understanding about circumstances out of your control that cause you to cancel an appointment without proper notice. However, for clarity, our policy regarding cancellation and no-shows is provided below.

Cancellation With Proper Notice

Sessions cancelled with at least 24 hours notice are eligible for a full refund**.

Exceptions to this policy:

• Introductory Mini Sessions are not eligible for refunds regardless of notice.
• Coaching sessions purchased at a discounted rate or with a gift voucher are only eligible for a 50% refund and forfeit the use of the voucher and/or discount on future sessions.

Cancellation Without Proper Notice

Sessions cancelled without notice at least 24 hours in advance are not eligible for a full refund.

Certain sessions offer partial refunds:

• Regular*** Coaching Sessions - 50% refund**
• New Client Coaching Session - 50% refund**
• Coaching Session (Exclusive Hours) - 25% refund**
• Gift Voucher/Discounted Rate Coaching Session - ineligible for refund
• Group Coaching Sessions - 50% refund**
• Group Event Sessions - ineligible for refund
• Introductory Mini Session - ineligible for refund

No-Show Policy

Any session with a no-show results in the client forfeiting the payment. No refunds are available.

Exceptions:

• Extenuating circumstances with documentation*

 Rescheduling

There is no fee or penalty for rescheduling a session.

Disclaimer

Any and all refunds are at the discretion of Zoe Wilson, sole proprietor. By purchasing a coaching session and/or package, you are consenting to abide by this cancellation policy. Any questions can be directed to zoewilson.coaching@gmail.com.

*Any refunds issued to no-show clients are at the sole discretion of Zoe Wilson.

**All refunds are returned less any incurred processing fees.

***Regular coaching sessions refer to sessions which have no alterations to their prices due to sales, specials, discounts, or other reasons not stated.